When ERP Vendors Refuse to Engage: The Ongoing Problem of ERP Logic (Now Nobl Q)

In the ERP industry, reputation is built not only on technical capability but on reliability, integrity, and respect for partners. Unfortunately, the longstanding issues surrounding ERP Logic — now part of Nobl Q — illustrate how a vendor’s behaviour toward smaller partners can send a very different message.

Over a period spanning multiple years, Prospect Path has made repeated attempts to resolve outstanding obligations associated with lead generation services delivered to ERP Logic under a mutually agreed contract. What should have been a straightforward matter turned into a prolonged sequence of avoidance, contradictory statements, and silence.

This article outlines the concerning behaviour, documented in written correspondence, that continues to raise questions about ERP Logic’s and Nobl Q’s commitment to fair dealing.

A Clear Agreement, Ignored Over Time

ERP Logic entered into a standard lead-generation agreement with Prospect Path. The terms were typical for the industry:

• Leads delivered as they became available
• A defined process for refunds
• Clear requirements for written cancellation
• Monthly invoicing for services rendered

At no point did ERP Logic provide written notice of cancellation, nor did they dispute services within the agreed timeframe.

Despite this, years later, the company asserted—without evidence—that its account had been closed and that it had not purchased or received services it had previously acknowledged.

Shifting Explanations and Absent Evidence

Throughout the extended email exchanges, ERP Logic’s position changed several times:

• At first, they claimed not to have purchased any leads.
• Later, they acknowledged receiving communications.
• They then asserted that the matter had been contested “long ago,” yet no written documentation was ever produced.
• They insisted their account had been closed, despite there being no trace of such a request in any party’s records.

Every time Prospect Path requested supporting evidence, none was provided.

Meanwhile, internal logs demonstrated that ERP Logic personnel had indeed accessed and utilised the lead platform. Additionally, there were no technical delivery failures on Prospect Path’s side.

A Pattern of Delayed or Avoided Communication

At every stage, Prospect Path attempted open dialogue:

• Detailed explanations were provided.
• Multiple team members reached out across several months and years.
• Direct appeals were made to both ERP Logic’s operational contacts and Nobl Q’s leadership after the acquisition.

Most messages were met with delays, evasive statements, or no response at all.

For a company operating in a trust-based ecosystem, this pattern of communication is alarming.

Acquisition by Nobl Q: An Opportunity Missed

ERP Logic’s acquisition by Nobl Q, led by CEO Balar Chandra, presented an opportunity for the parent company to resolve a long-standing issue professionally and decisively.

Instead, the same pattern continued:

Requests for engagement and resolution were acknowledged sporadically—then left unanswered.

This behaviour raises difficult questions for potential customers and partners:

• If a company is unwilling to resolve small, clear-cut obligations, how will it handle complex, high-stakes commitments?
• If leadership does not respond to documented issues, what does that imply about governance and accountability?

Why This Matters to the ERP Community

ERP buyers and partners expect vendors to behave with integrity—not selectively, but consistently.

In an industry where implementations affect entire organisations, poor conduct in even small matters reflects poorly on a supplier’s broader values:

• Reliability: Do they do what they say they will do?
• Transparency: Do they communicate clearly when issues arise?
• Responsibility: Do they honour commitments, even when inconvenient?

Most ERP vendors Prospect Path works with—more than 80 globally—uphold these values without question.

ERP Logic’s and Nobl Q’s behaviour stands out precisely because it does not align with industry norms.

Reputation Is Earned Every Day

The ERP market is competitive. Trust is everything. And trust is built not only through successful implementations but through honouring agreements, responding to partners, and addressing issues professionally.

ERP Logic and Nobl Q still have the opportunity to resolve this matter with a simple, constructive conversation.
To date, however, they have chosen not to engage.

Their ongoing silence speaks louder than any statement they’ve made.